Visit Tromsø-Region AS will forward your booking to the relevant supplier of the activity or accommodation you ordered. The supplier is responsible to deliver the product you order in agreement with the description. We will provide information about your booking and will in participation with the supplier inform you if there are changes to your reservations. If you need to contact us before or during your trip, we are available Monday-Friday 09:00 - 16:00 (4 PM). You may contact us via email booking@visittromso.no or by phone +47 776 10 000.
Terms and conditions
The booking system can handle reservations for up to 9 participants. You may order evening tours until 16:00 the same day as the tour, while most day or morning activities needs to be booked before 16:00 the day before the tour. Your reservation is confirmed when you receive a confirmation with a booking number. We recommend all our customers to print this confirmation and bring it on the tour. You need to be 18 years old in order to book through Visit Tromsø-Region AS.
Payment and security
The payment is processed when your booking is made. Visit Tromsø-Region AS is responsible for the transaction, and that the correct amount is withdrawn from your account. If there should be a problem with your credit card, we will contact you. If we aren't able to get in contact with you, your reservation will be cancelled. All personal information is handled on an encrypted site (SSL 128 bit) where your information is safe. Only Visit Tromsø-Region AS and the supplier of your product will have access to your name and contact information.
Cancellation/changes by you
In order to cancel or change your reservation, you need to contact Visit Tromsø-Region.
- Cancellation can be made until 7 days before arrival/departure on your tour with a 100 % refund
- Cancellation between 7 and 1 days before arrival/departure on your tour will be made with a 70 % refund
- Cancellation between 1 and 0 days before arrival/departure on your tour will not be refunded.
A change from you is regarded as a cancellation. Some suppliers and partners may have a different cancellation policy because of booking of airline tickets and accommodation. These conditions will be listed in the booking dialogue.
Insurance/cancellation protection
We recommend all our customers to ensure they have good insurances before commencing their trip in case of illness, lost luggage, accidents and similar incidents.
Our Suppliers
We are responsible of payment to our suppliers for your booking. Our suppliers are responsible for their part of your program, including complete insurances, sertificates, staff etc. in accordance with the laws and rules that may apply for the supplier.
Cancellations/Major changes from our side
Cancellations or major changes may occur if
- conditions out of our control; the weather, accidents, strikes etc.
- contidions for the booking is not met; minimum number of participants (2), age etc.
If this type of cancellation happens, and you do not accept the alternative provided to you, we refund 100 % of the cost for that part of the reservation. In order to ensure a good experience for you, we might have to change minor details in your reservation. This may be caused by for example weather conditions.
Groups
If you need to book for a group, you are welcome to contact Visit Tromsø-Region at booking@visittromso.no
Complaints
If you encounter errors or discrepancies along the way in relation to the travel documents you have received, and the relationship can not be corrected on the spot, please make a written complaint directly to the supplier as soon as possible.
We look forward to seeing you in Tromsø, and wish you a stay filled with arctic experiences!
Arctic Regards,
Visit Tromsø-Region AS