We're here to help and have gathered the most frequently asked questions below. If you still can't find what you're looking for, feel free to contact us at [email protected].
How do I get to Tromsø?
The most common way to travel to Tromsø is by air, but it’s also possible to travel by boat or bus. Read more about our travel options here.
How do I get from the airport to the city centre and vice versa?
It takes about 10-15 minutes to travel to/from the airport and city centre. See further descriptions on taxi, airport express buses and local city buses here.
How do I get around Tromsø?
Soak in the cozy vibes within the Tromsø city centre, or explore the wild landscapes just a quick bus, car or ferry ride away. Read more on how to get around here.
Is there a place where I can store my luggage?
Luggage storing is unfortunately limited, but the following three options are always available - Nerstranda shopping centre, Tromsø Prostneset Harbour Terminal and Jekta shopping centre. Locations and opening hours could be found here.
Is it common to give tips in Norway?
It is common, but not expected to give tips in Norway. If you are satisfied with the service in a restaurant or a bar, tipping will be much appreciated. Adding a 10% to the bill is a standard level of tipping.
It is not very common to tip taxi drivers or other forms of public transport. However, it is up to the customer to decide if they want to reward good service by tipping.
Is it possible to drink the water in Norway?
The tap water in Tromsø is very pure and clean, and is often better than bottled water. Very safe to drink, in other words. Fluoride is not added to Norwegian tap water and only very small amounts occur naturally. It is possible to buy fluoride tablets at most pharmacies.
What are the rules for photography and drone flying in Tromsø?
The most important aspect when taking photos in public is to take photos and videos with respect for other people and nature. There are also a set of rules for drone-flying that can be read here.
What are the opening hours of shops and supermarkets in the city centre?
Opening hours vary, and we note that most shops and supermarkets are closed on Sundays.
Smaller shops tend to open be from 9.30am-6pm, Monday to Friday and from 10am-6pm on Saturdays.
The shopping malls have longer opening hours, normally from 10am-8pm, Monday to Friday and 10am-6pm on Saturdays.
Supermarkets open early around 7am-11pm, Monday to Friday and 8am-10pm on Saturdays. A few supermarkets will be open on Sundays.
Are the shops, restaurants, supermarkets etc. open during holidays?
There are some shops, supermarkets and restaurants that are open during holidays. Joker is open every Sunday, and also in the holidays. Souvenir shops are normally open as well. To be sure, we suggest to get information from the individual shop, restaurant, supermarket etc.
What can we do in Tromsø?
Visit Tromsø offers more than 300 different activities in both summer and winter. Please visit our booking site for all alternatives.
Some of the top sights in Tromsø city are: The Arctic Cathedral, The Cable Car, M/S Polstjerna (15 June to 15 August), Northern Norway Art Museum, Perspektivet Museum, Polaria, The Polar Museum, Tromsø Cathedral, Tromsø Museum, The Botanical Garden, The Science Centre, Ludwig Mack Brewhouse, Magic Ice and Tromsø Defence Museum (June to September).
Is there a combination ticket for several attractions/ city buses and attractions?
Yes. You can buy a combination ticket for MS Polstjerna (summer only), Tromsø Museum and Polar Museum. This ticket will be bought from the first museum you visit.
There is also a combined pass for buses and attractions. Tromsøpasset offers a 48 hours pre-paid admission to 7 attractions and city bus travel in one ticket. Prices and information can be found here.
Is there a sightseeing bus or hop-on, hop-off bus?
Yes, in winter (December-March) there is a hop-on, hop-off bus service organized by Tromsø Safari/Bussring.
Are there any attractions that are free of charge?
Yes: Perspektivet Museum, Tromsø Kunstforening (Tromsø Gallery of Contemporary Art), the Arctic-Alpine Botanical Garden and Folkeparken.
What are the opening hours for the Arctic Cathedral?
Can we walk across the bridge?
Yes, the foot path is on the right hand side from the city centre. The bridge is one kilometre long and it takes about 20 minutes to walk across.
Does the Tromsø Cathedral open for tourists?
Yes. Tromsø Cathedral is normally open in the afternoon by volunteers from 11.30am-4pm. Church Service is at 11am on Sundays. There is also an International Church service once a month.
What are the opening hours for the Arctic-Alpine Botanical Garden?
The Botanical Garden is open 24 hours a day with free entrance. The flowering season is from spring to autumn. As the gardens are in open space, the plants cannot be enjoyed during winter, but will still be open for the public.
Is there a fish market?
Tromsø does not have a fish market. It is possible to buy fresh fish from large supermarkets, fish shops and occasionally there will be mobile kiosks in the market square Stortorget.
Is there a Christmas market?
No, there is no traditional Christmas market in the city centre. However there are smaller ones organized by schools and local organisations. On the three first Saturdays in December there is a Farmers Market located on Stortorget (the city square), which will be the closest thing to a Christmas market in Tromsø.
What is the difference between Polaria and the Polar Museum?
Polaria is an Arctic experience centre with panoramic films about Svalbard and the Northern lights, aquariums of Arctic fish, seals, knowledge-based exhibits, gift shop and a café.
The Polar Museum tells the history of winter trapping, seal hunting and polar expeditions.
Are there any good hikes near Tromsø?
Most definitely. In and around Tromsø there is a number of hikes offering beautiful views and different levels of difficulties.
In the summer time, it is popular to hike the path up to Fløya, where the Cable Car is (but note that it is a bit steep). If hills aren't your cup of tea, we can suggest a walk along the trails in the forest on top of Tromsøya (the island of Tromsø).
If you feel adventurous and want to go out and further explore the mountains surrounding us, then we have several guiding companies who are eager to take you there! You can find them on our website here.
In the winter, the snow normally lies deep and normal hiking is therefore not an option. Instead, you could for instance try to join one of the cross-country skiing tours (also for beginners). You could also join in on one of the hiking-experiences with snowshoes in the winter-terrain. Remember that the winter-conditions in the Arctic can be rough and makes all tours more difficult. If you are not familiar with travelling in the winter-mountains, we will advise you to join one of our guided tours.
Is it possible for people with restricted mobility to go on tours or attractions in Tromsø?
Yes, that is possible. Most restaurants and hotels also provide solutions for wheelchair users and people with restricted mobility or other needs. However, most companies need to know beforehand so they can adjust the tour best possible for the visitor. Please contact the company or Visit Tromsø directly.
Where can I see reindeers?
From November to the middle of April it is possible to go on guided tours to see reindeers, do reindeer sledding and experience Sami culture, as it is only the Sami people who are allowed to own reindeers. The reindeer walk freely in the countryside and can often be seen on the island of Kvaløya. Also, be sure to watch out for reindeer crossing the road while driving.
Can we go to a Sami village?
No, the Samis does not live in separate villages. However, there are guided tours where you can learn about the Sami herding culture and stay in a typical Sami lavvo (tent). In winter there are tours offering Sami culture and activities such as reindeer sledding, lasso throwing and reindeer feeding.
Can we see whales from Tromsø and where is the best place to see them?
The whales’ location changes from year to year, as they follow the herring in the fjords. They are often seen off the coast of Kvaløya (literally ‘whale island’) and Skjervøy, but the most common way to ensure a sight is to go on a guided whale safari by boat.
The season for whale watching in Tromsø is usually from November to the end of January and sometimes continues into the beginning of February.
When can we see the Northern Lights?
The Northern Light season is from September till end of March. In this period there’s no time that is better than other, as the Northern Lights are a natural phenomenon and can appear whenever there is enough solar activity. Please see our own guide and info about the Northern Lights here.
Where is the best place to see Northern Lights?
In Tromsø we are ideally located to see Northern Lights because the aurora is overhead, and we can travel to find clear skies. The Northern Lights will be visible in the period from September to March. See more info on how to find the northern lights.
We also offer a variety of Northern Lights tours that can be booked here.
How do we choose a Northern Lights tour?
It is important that you choose a Northern Light tour after your needs. We offer a wide selection of tours where you can choose between Northern Lights chase and Northern Lights experience. During a Northern Lights chase you join one of our experienced and knowledgeable providers who will fulfil your dream of seeing the Aurora. Northern Lights experiences are activities that offer that bit of extra adventure to your Arctic experience.
What is the Midnight Sun and when can we see it?
The Midnight Sun is a natural phenomenon where the sun remains visible 24 hours a day in the period from May 20 to July 22. However, the week before and after these dates are also very beautiful as the sun is only beneath the horizon for a very short time.
Where is the best place to see the Midnight Sun?
Since the sun is low around midnight, it would be a good idea for you to get up in the height. In Tromsø you will have a good view from Mt. Storsteinen where you can either walk up to or take the cable car. Otherwise, it is a good idea to go to places with a view to the north-west. Recommended places by car would be Kvaløyvågen, Sommarøy or just driving along the coast.
How often does the cable car run?
The cable car runs every 30 minutes, on the hour and half past. See www.fjellheisen.no for opening hours and prices.
Can you buy cable car tickets at the tourist information?
Yes, you can. Tickets can also be bought from the cable car station. It is possible to pay with NOK, Euros and credit card.
Can I take the cable car one-way?
Yes. It is possible to walk and take the cable car as you please. You can easily walk one way and take the cable car the other way.
Can I take bicycles, skis, prams or dog sin the cable car?
Yes. Note that an additional fee is charged for bicycles.
Is it possible to buy a combined bus and cable car ticket?
You can buy Tromsøpass in the Tourist Information. This gives you a combined bus and cable car-ticket. Read about your options here. The bus ticket is valid for 24 hours or 7 days, depending on the pass you buy.
Is it better to book tours before I arrive?
Yes. By booking in advance you make sure that your trip is available and that it is not fully booked during peak season. However, should it be more convenient, or you wish to base your choice on current weather or other plans, you are welcome to see us at Visit Tromsø tourist information centre and we will help you book a tour.
Is it cheaper to book tours through an agent, or direct with providers?
No. The prices on our webpage is the same as on the providers’ websites. However if you are a group of 10 or more, you could contact the providers directly.
How can I best choose ONE activity when there are so many of them?
The first place to start when searching for tours, is to look at availability during the dates you are in Tromsø. Through the box “see and do”, it is possible to type in the dates to get the exact availabilities for your stay. It is also possible to compare tours according to price, duration, group size, mode of transport and what is included. Narrowing it down, it will be easier to choose your tours.
Which bookable activities can you recommend for a family with children?
When it comes to booking tours we have two seasons - winter and summer. Some of the trips are available both in winter and summer.
Examples of winter tours for families: Sami experience and feeding the reindeer, dog sledding, certain northern lights tours which include a base camp (northern lights visits), northern lights chase by boat, northern lights private tours, Polar Park including transportation, whale safaris, ice fishing, skiing or trips to the Ice Domes.
Examples of summer tours for families: Hiking with huskies, puppy training, family Arctic hiking.
Examples of year-round tours for families: Fjord excursions, sea fishing and boat trips (restrictions may apply), Polar Park, visit to Magic Ice.
Please note that tours clearly specify the lower age limit. Sometimes guests need to specify the child’s weight or height.
How can I find out more about the avalanche-danger in the Tromsø region?
Troms is the most avalanche-rich county in Norway. We've written an article on how you can stay safe and navigate to updated avalanche-bulletins for the entire region. Read more here.