Woman enjoying the view over mountains in Lyngen
©Vegard Stien

Coronavirus (COVID 19) - information for travellers

If you have questions about the Corona virus situation and travelling in Tromsø and Norway, you'll find updated information and travel advice at the Norwegian Institute of Public Health

The Norwegian health authorities have implemented strict bans on travel to and inside the country.

From Thursday 12 March until Thursday 26 March 2020, the following rules apply:
•    All travellers that are residents of Norway and who have been outside of Sweden and Finland, are to stay in their homes for 14 days after arriving home to Norway, regardless of whether they have symptoms. 
•    Travellers from countries outside of Sweden and Finland, who are not residents of Norway will be asked to return to their home country. If you cannot return, the alternative is quarantine. Travellers with symptoms will be isolated.
•    Quarantine orders have been introduced by Tromsø Municipality with immediate effect for travelers from Oslo, Agder, Rogaland, Viken, Vestfold and Telemark, Innlandet and Vestland. The Public health officer of Municipality of Tromsø emphasizes that Tromsø has a special responsibility to reduce the risk of infection by the coronavirus in northern Norway.
•    This means that everyone presently staying in Norway and who has been in a country outside of Norway, Sweden and Finland in the past 14 days is to be quarantined.
•    This policy has retroactive effect and applies to all arrivals since Thursday 27 February.
•    Domestic transport is to continue as normal as possible for now, but avoid all kinds of travel that are not strictly necessary (both domestic and abroad).
•    Avoid public transport if you can.
•    Avoid other places where you can easily get close to others.
•    Avoid close contact with others.
•    For updated information and travel advice, see The Norwegian Institute of Public Health.

For more information you can visit these pages: 

European Centre for Disease Prevention and Control (ECDC)

World Health Organization (WHO)

You can also contact your embassy for more information. 

If you are experiencing symptoms like fever, sore throat, chest pain and breathing difficulties while in Norway, please stay in your hotel room / apartment and contact hotel guest service by telephone. Only contact the 24-hour Norwegian medical service at (+47) 116117 if you are in need of medical assistance.

Don't go to the hospital yourself, contact the service number and explain your situation. This is the best and most effective way to receive competent and prompt help. 

Extraordinary measures in Tromsø 

Attractions in Tromsø are now temporarily closed to prevent further spreading of the virus. Upcoming culture and sport events the next few weeks are expected to be cancelled.

There are no closures on the public transport network at the moment. Regretfully, we can not guarantee that restaurants, cafes, bars and shops will be operating normally. 

Given the rapid changes, we encourage everyone to check the websites of individual attractions, businesses and organisers for updated information.  

To avoid the spread of the virus, make sure you:

•    Wash your hands for at least 20 seconds using soap and warm water. Use hand sanitiser if you do not have access to water.
•    Cover your mouth and nose with a tissue (not your hands) when sneezing or coughing, or cough into your elbow. 
•    Clean and disinfect regularly touched objects and surfaces to reduce the risk of spreading germs.
•    Keep distance of one meter to other people. 

You can find all the tips to avoid the spreading of the virus at the Norwegian Institute of Public Health’s website.

 

Notice to travellers who have made bookings via www.visittromso.no

Guests are hereby reminded of Visit Tromsø-Region AS’ booking Terms and Conditions regarding cancellation fees and deadlines:

•    100% refund is provided for cancellations made more than 14 days prior to the tour date. 
•    50% of the total is refunded for cancellations made 7-14 days prior to the tour date.
•    No refund is provided for cancellations made less than 7 days prior to the tour date.

Should you need to cancel your booking, kindly inform us on [email protected]
It is appreciated that you also inform the provider by email if you are cancelling less than 14 days before the tour date. 

There will regretfully be no extraordinary refunds given due to coronavirus-related cancellation requests. Guests are required to have adequate travel insurance to cover such situations.

The Official Tourist Information Office is temporarily closed from 13th of March 2020. 

Due to the Norwegian Health Authority’s decision to implement strict bans on travel to, and inside the country, we have closed the tourist information. 
We are available for digital chat and advice through our email and social media channels if you need to reach us:

Telephone: (+47) 77 61 00 00
E-mail: [email protected] 
Instagram: @visittromso
Facebook: facebook.com/visittromso

We apologize for any inconvenience this may cause you and will be happy to help you digitally!