Accessibility guide

©
Vegard Stien
Utsikt fra Fjellheisen

Here is your guide to accessible Tromsø. Whether you are visiting us in summer or winter you will find that the Arctic Capitlal is more accessible than you might think. The city centre is well contained and easy to get around in all seasons. In the winter the snow is cleared, and many city footpaths are heated which means they are free from snow and ice. 

Most hotels, cafes and restaurants cater to visitors with accessibility issues. Also many of our museums, galleries and science centres are fully accessible including the Botanical Garden (only open in Summer). For experiences and tours around the region you will also find that there are many tour providers who will happily accommodate guests with accessibility issues, including Northern Lights tours!

For the best experience we recommend contacting us in advance so we can recommend suppliers who are able to provide specialist services according to your needs. Most of them will offer a private tour rather than with a larger group in order to cater for both your needs and the needs of other guests. 

Getting around the City

The city centre is mostly flat and attractions are close by within working distance or a short bus ride. If you are in a wheelchair you will find the city centre mostly accessible even in the wintertime as main streets are heated and cleared of snow. 

The major museums, galleries and experience centers around town, like Polaria, are all wheelchair accessible with ramps and /or lifts. Polaria even has a lift to their seal exhibit as well as their cafe. The Polar Museum is unfortunately only wheelchair accessible on its ground floor.  

Aurora Kino also has a lift for wheelchair access if you’d like to see a movie or are here during the Tromsø Film Festival.

Cafes, bars and restaurants in the city centre are within walking distance of most major attractions and many are equipped with ramps and have space to accommodate wheelchairs. Many of them also have HC toilets available including smaller cafes.

See our listings of where to eat and drink in Tromsø and call them directly when booking if you have need specific information.

Many of the hotels in town have wheelchair-accessible rooms, ramps, HC toilets, elevators and parking. Enter St Elisabeth hotel used to be a former hospital and has rooms specifically designed for guests with a disability and features a rehabilitation pool. The major hotels, like Clarion Hotel The Edge, Radisson Blu, Clarion Collection Hotel Aurora, Quality Hotel Saga, Scandic Ishavshotel, Thon Hotel Polar, Smart Hotel Tromsø, Thon Hotel Tromsø, Clarion Collection Hotel With, Comfort Hotel Xpress Tromsø  are fully accessible for guests and several hotels have handicap rooms adapted for wheelchair users (manual / electric) with walk-in showers. All have access to disabled parking and HC toilets.

Also Sommarøy Arctic Hotel and Malangen Resort have facilities for disabled. These hotels are located in the Tromsø region.  

When you are reviewing hotel options on our site look for the accessibility information listed on the hotel details on our website for specific information on each.

Sights and activities 

During the summer and autumn the Cable car is a fantastic way to see Tromsø if you have accessibility issues. Both the viewpoint and Fjellstua Café are wheelchair accessible however it is recommended that you take a companion to assist you. The wheelchair entrance is at the north side of the ground station building.  The public bus is just a short walk from the entrance and the public bus is also wheelchair accessible.

In the wintertime snow and ice can make accessing the wheelchair entrance from the car park or bus stop difficult. It is up a small, but steep hill, so we suggest you have some help and try to park as closely as possible to the entrance.
 

Visiting the Arctic Cathedral is a wonderful experience. Going to a midnight concert in Summer or Winter is an experience you'll never forget. Visiting the cathedral in summer time you will find that the building is easily accessed. In the winter there is a ramp, however, it may be difficult to access the entrance from the car park without assistance in the snow as there is a small, but steep hill. Inside the church there is a lift and HC toilets and to view concerts its no problem to enter with a wheelchair.

Many tours and experiences can cater to visitors with accessibility issues, however, access to all activities planned for that tour day can depend on your specific needs. Most of the tours require guests to be able to sit in a normal seat with their wheelchair stored.

Dog and reindeer sledding can be accessible depending on how limited your mobility is. For example, in a dog sled you need to be able to have some use of your legs to be able to sit comfortably. Equally in the reindeer sled you must be able to sit in the carriage. Look through our listings and we recommend you contact suppliers directly if you are uncertain. 

When in doubt its best to contact our activity suppliers directly well in advance. You can also feel free to contact us, or drop by us at the Tromsø's Official Tourist Information Centre here at the Port Terminal when you arrive in Tromsø. We can help you prepare an itinerary for your stay in the Arctic Capital.

Yes you can do a Northern Lights tour in a wheelchair! However, many suppliers have limitations so its best to contact us at the Offical Tourist Information Centre and we can help you find the supplier that best fits your specific needs. There are several suppliers who have transport that accommodates wheelchairs as well as others who can store your wheelchair if you are able to sit in a normal seat.

Note that Northern Lights tours or chases can take many hours. Whilst HC toilets are accessible on some routes taken its not always possible to stop and find a HC toilet. Equally when on a chase many tour operators like to take guests a short hike away from the vehicle to avoid light pollution which can be problematic if you are have accessibility issues.

The best recommendation is to book a private tour where you can stop at a HC toilet at leisure and the tour operator can find a location where you can view the lights close to the car without any walking.

There are several tour companies who specialise in tours for visitors with accessibility issues and can ensure that you have a great experience. Contact us directly for more information.

Whilst smaller boats such as tours with RIB boats are unable to take a wheelchair, you can enjoy a tour or even a whale safari on some of the larger boats. Keep in mind that your wheelchair might need to be stored. Many of the smaller boats whilst being able to store a wheelchair, might not have HC toilets. Contact suppliers directly when booking for details.

Accessible transport and parking 

Tromsø port terminal at Prostneset has a ramp and also lifts. This is where you find Tromsø's official tourist information centre, the Hurtigruten terminal, the express boats/ferries and the regional buses. 

If you would like an itinerary planned with accessibility in mind for your time around Tromsø don’t hesitate to contact us at Visit Tromsø.

Most public buses are wheelchair accessible with low entryways and ramps. A concession fare (50% of the ordinary fare) is available to seniors (over 67) and blind/disabled passengers with a concession card from the Norwegian Labour and Welfare Administration (NAV). Guide dogs and companions of blind/disabled passengers may travel free of charge. 

For more information on purchasing tickets and bus routes see our page on Tromso city buses.

There are a number of regional bus lines and private bus companies and, whilst many cater to travellers with accessibility issues, its best to confirm with them directly before you arrive. In general whilst local Tromsø buses are wheelchair accessible the further you travel within the region the more planning you might require.
 

For more information on purchasing tickets and bus routes see our page on getting around.

There are two local Tromsø taxi companies which can accommodate wheelchair users with advanced notice. Tromsø taxi can accommodate up to three wheelchairs for those travelling as a group. The other taxi company is Din Taxi. Be sure to call them directly and book.
 

 

There are a limited selection of vehicles available for rent at car rentals within Tromsø and it cant be guaranteed that you will be able to secure a vehicle that meets your needs if you are in a wheelchair. We would recommend contacting the rental companies directly to make your booking.

Keep in mind public transport in Tromsø is wheelchair accessible and there are many tour providers that have vehicles that accommodate guests with accessibility issues particularly if you book a private tour. If you are unable to secure a rental car big enough, don’t worry, you can still get around and enjoy your time here. It just takes a little more planning.

There are disabled parking spaces throughout Tromsø city and around the island as well as close to the cable car and Arctic Cathedral. Tromsø parking has a map of available spaces on their website. It is in Norwegian, however if you select the wheelchair icon from their drop down menu you can then see a view of all disabled parking places on the map.

Regional ferries are able to accommodate wheelchairs, but we recommend you check according to the ferry you are planning to take. See our information page on regional ferries for more details.

If you are traveling on the Hurtigruten, all ships (except MS Lofoten) have at least one cabin equipped for travelers using a wheelchair.