FAQ

We're here to help and have gathered the most frequently asked questions below. If you still can't find what you're looking for, feel free to contact us at [email protected].

Transportation

How do I get to Tromsø?

The most common way to travel to Tromsø is by air, but it’s also possible to travel by boat or bus. Read more about our travel options here. 

How do I get to and from Tromsø Airport?

It takes about 10-20 minutes to travel to/from the airport and city centre. See further descriptions on taxi, airport express buses and local city buses here.

How do I get around Tromsø and the region?

Soak in the cozy vibes within the Tromsø city centre, or explore the wild landscapes just a quick bus, car or ferry ride away. Read more on how to get around here.

General information

Service fee

The service fee is 3% of the total booking amount and is added to each transaction made through our website, agent booking portals, and at our visitor centres. The revenue from this fee helps us maintain and further develop sustainable tourism that respects the environment, the local community, and the visitors. Read more about the service fee here.

Where can I store my luggage?

You can among other store luggage at Tromsø Luggage Storage at Strandskillet 3, the 1st floor at the Port Terminal in the city centre, and at Jekta Storsenter close to the airport. Please note that the luggage storage facilities have limited capacity, and are paid services. Find more options for luggage storage here.

Where can I exchange money?

Foreign currency can be exchanged at Ria Money Transfer and Currency Exchange at Prostneset Harbour Terminal, Samuel Arnesens gate 5. Cards are widely accepted in Tromsø, and ATMs are available in the city centre and at the airport.

Is there a laundry service?

Yes, you can do your laundry at Clean Kokos, located at Grønnegata 3B (entrance from Peder Hansens gate). It’s a self-service facility open every day from 6 AM to 10 PM. Find more information about Clean Kokos’ laundry service here.

Where can I get a tax refund in Tromsø?

Tax-refund arrangements depend on the refund provider and your point of departure. Check the instructions on your Global Blue or Planet form and allow time before check-in. Goods may need to be presented before they are checked in. Cruise passengers should check the available refund service with their cruise line or refund provider. Avinor tax-refund guidance.

Is it common to give tips in Norway?

Tipping is appreciated but neither expected nor required in Norway. In restaurants and bars, some guests round up the bill or leave a small tip for particularly good service. There is no standard percentage. Tipping taxi drivers and public-transport staff is uncommon.

Is it possible to drink the tap water in Norway?

Yes. Tap water in Tromsø is clean and safe to drink.

What sort of plugs are needed when travelling to Norway?

Norway uses 230 V electricity at 50 Hz and type C and F plugs with two round pins. Travellers may need a plug adapter. Check the voltage information on your device or charger: devices marked “100–240 V” only need an adapter, while devices that do not support 230 V require a voltage converter.

What are the rules for photography and drone flying in Tromsø?

The most important aspect when taking photos in public is to take photos and videos with respect for other people and nature. For further information and rules on drone flying read here. 

What are the opening hours of shops and supermarkets in the city centre?

Opening hours vary, and we note that most shops and supermarkets are closed on Sundays. Read more here.

Are the shops, restaurants, supermarkets etc. open during holidays?

There are some shops, supermarkets and restaurants that are open during holidays. Joker is open every Sunday, and also in the holidays. Souvenir shops are normally open as well. To be sure, we suggest to get information from the individual shop, restaurant, supermarket etc. Read more here.

Where can I get medical or dental help?

If you need urgent medical assistance that cannot wait, call the out-of-hours medical service on 116 117. For life-threatening illness or injury, call 113. Visitors may also contact a private clinic or, during normal opening hours, ask whether a local GP can offer an appointment. See our health and emergency page for current medical and dental services.

Sights and city attractions

What can we do in Tromsø?

Visit Tromsø offers more than 300 different activities in both summer and winter. Please visit our booking site for all alternatives.

Some of the top sights in Tromsø city are: The Arctic Cathedral, The Cable Car, M/S Polstjerna, Northern Norway Art Museum, Perspektivet Museum, Polaria, The Polar Museum, Tromsø Cathedral, The Arctic University Museum of Norway, Troll Museum, Blue Vision, The Botanical Garden, The Science Centre, Ludwig Mack Brewhouse, Magic Ice and Tromsø Defence Museum (June to September). See all attractions here.

We are a family with children. What can we do in Tromsø?

There are several family-friendly attractions in the city: Polaria, The Science Centre of Northern Norway, Polar Museum, The Arctic University Museum of Norway, Troll Museum, the Cable Car, Magic Ice, Ishavstoget (only summer) and more. See all attractions here.

We have collected all of our activity providers offers here.   

Is there a combination ticket for several attractions?

Yes, we sell the Tromsø Pass in the Tourist Information. The pass includes entry to several of the popular attractions around Tromsø. There are 4 different types of Tromsø pass and you can read more about prices and information here. 

Is there a sightseeing bus or hop-on, hop-off bus?

During summer, Ishavstoget (the Arctic Train) does a tour of the city centre and year round the city buses can be used for sightseeing.

Are there any activities that are free?

Yes: Tromsø Kunstforening (Tromsø Gallery of Contemporary Art), the Arctic-Alpine Botanical Garden and Folkeparken. You can also read our tips on how to explore Tromsø on a budget here.

What are the opening hours of the Arctic Cathedral?

The church has different opening hours depending on the time of year and church services, like weddings, funerals etc. Church Service is at 11:00 on Sundays. Opening hours and events varies.

Can we walk across the bridge?

Yes, the foot path is on the right hand side from the city centre. The bridge is one kilometre long and it takes about 20 minutes to walk across. 

Does the Tromsø Cathedral open for tourists?

Yes. Tromsø Cathedral is open on Tuesdays and Fridays from 12 PM to 4 PM. There are separate opening hours for holidays, special occasions, and the summer season. Church Service is at 11 AM on Sundays. There is also an International church service once a month. 

What are the opening hours for the Arctic-Alpine Botanical Garden?

The Arctic-Alpine Botanical Garden is an outdoor attraction with free admission. It is open seasonally, normally from spring to autumn, and is open all day during the main season. Check UiT’s website for current seasonal access and café opening hours.

Is there a fish market?

Tromsø does not have a fish market. It is possible to buy fresh fish from large supermarkets, fish shops and occasionally there will be mobile kiosks in the market square Stortorget. 

Is there a Christmas market?

Christmas markets and seasonal events are normally arranged in Tromsø during Advent, but dates and opening periods vary from year to year. Check our Christmas page and event calendar for confirmed events.

What is the difference between Polaria and the Polar Museum?

Polaria is an Arctic experience centre with panoramic films about Svalbard and the Northern lights, aquariums of Arctic fish, seals, knowledge-based exhibits and a gift shop. 

The Polar Museum tells the history of winter trapping, seal hunting and polar expeditions.

Nature and tours

Are there any good hikes near Tromsø?

Most definitely. In and around Tromsø there are a number of hikes offering beautiful views and different levels of difficulties.

In the summer time, it is popular to hike the path up to Fløya, where the Cable Car is (but note that it is a bit steep). If hills aren't your cup of tea, we can suggest a walk along the trails in the forest on top of Tromsøya (the island of Tromsø). The path around Prestvannet is beautiful with views over the lake and the mountains of Kvaløya and Tromsdalstinden. 

If you feel adventurous and want to go out and further explore the mountains surrounding us, we have several guiding companies who are eager to take you there! Explore our activities here.  

In the winter, the snow normally lies deep and normal hiking is therefore not an option. Remember that the winter-conditions in the Arctic can be rough and makes all tours more difficult. If you are not familiar with travelling in the winter-mountains, we will advise you to join one of our guided tours.

Is it possible for people with restricted mobility to go on tours or attractions in Tromsø?

Yes, that is possible. Tromsø Accessible Tours can assist you with finding accessible adventures. Furthermore, most restaurants and hotels also provide solutions for wheelchair users and people with restricted mobility or other needs. However, most companies need to know beforehand so they can adjust the tour best possible for the visitor. Please read more here.

Where can I see reindeer?

Guided reindeer and Sámi culture experiences are normally available during the winter season. Reindeer also graze freely in parts of the Tromsø region, including Kvaløya, so drivers should be prepared for animals on or near the road. Never approach or disturb grazing reindeer. Read more about reindeer and Sámi activities here.

Can we go to a Sámi village?

The Sámi do not generally live in separate tourist villages. However, guided experiences offer an opportunity to learn about Sámi culture, reindeer herding and traditions, often in a lavvu. Choose experiences operated by or developed in cooperation with Sámi hosts.

Can we see whales from Tromsø and where is the best place to see them?

The whales’ location changes from year to year, as they follow the herring in the fjords. The last years they have been seen off the coast of Skjervøy. The most common way to ensure a sight is to go on a guided whale watching tour.

The season for whale watching in Tromsø is usually from November to the end of January and sometimes continues into the beginning of February. Explore activity tours here.

When can we see the Northern Lights?

The Northern Lights may be visible in the Tromsø region from late August to early April when the sky is sufficiently dark and clear. They can appear at any time during the night, but sightings are never guaranteed. Please see our own guide and info about the Northern Lights here.

Where is the best place to see the Northern Lights?

In Tromsø we are ideally located to see Northern Lights because the aurora is overhead, and we can travel to find clear skies. The Northern Lights will be visible in the period from late August to March. See more info on how to find the northern lights here.

We also offer a variety of Northern Lights tours that can be booked here. 

How do we choose a Northern Lights tour?

It is important that you choose a Northern Light tour based on your needs needs. We offer a wide selection of tours that you can choose based on your travel style, or where you can choose between Northern Lights chase and Northern Lights experience. During a Northern Lights chase you join one of our experienced and knowledgeable providers who will fulfil your dream of seeing the Aurora. Northern Lights experiences are activities that offer that bit of extra adventure to your Arctic experience. Explore our activity tours here. 

What is the Midnight Sun and when can we see it?

The Midnight Sun is the period when the sun remains above the horizon throughout the night. In Tromsø, it can normally be experienced from late May to late July. The long, bright nights continue before and after the actual Midnight Sun period. Read more about the Midnight Sun here. 

Where is the best place to see the Midnight Sun?

Choose an open location with an unobstructed view towards the north or north-west. Popular options include the coast of Kvaløya and Sommarøy, as well as elevated viewpoints such as Storsteinen. Visibility depends on cloud cover and the surrounding mountains.

How do I get to the cable car?

You can walk from the city centre to the lower cable-car station in around 45 minutes or use public transport. Use the Svipper journey planner for current routes and departure times. A seasonal shuttle service may also be available.

How often does the cable car run?

The cable car runs every 30 minutes, on the hour and half past. See www.fjellheisen.no for opening hours and prices.

Can you buy cable car tickets at the tourist information?

Yes, you can. Tickets can also be bought from the cable car station. 

The Tourist Information also sells Tromsø passes if you would like to combine other activities. 

Can I take the cable car one-way?

Yes, it is possible to walk and take the cable car as you please. You can easily walk the Sherpa stairs one way and take the cable car the other way in the summer. During the winter, we strongly recommend to take the cable car both ways for your own safety.

Can I take bicycles, skis, prams or dogs in the cable car?

Yes, but please note that an additional fee is charged for bicycles.

Which bookable activities can you recommend for a family with children?

When it comes to booking tours we have two seasons - winter and summer. Some of the trips are available both in winter and summer. Explore our activity providers tours for families here. 

Examples of winter tours for families: Sami experience and feeding the reindeer, dog sledding, certain northern lights tours which include a base camp (northern lights visits), northern lights chase by boat, northern lights private tours, Polar Park including transportation, whale safaris, ice fishing, skiing or trips to the Ice Domes.

Examples of summer tours for families: Hiking with huskies, puppy training, family Arctic hiking.

Examples of year-round tours for families: Fjord excursions, sea fishing and boat trips (restrictions may apply), Polar Park, visit to Magic Ice.

Please note that tours clearly specify the lower age limit. Sometimes guests need to specify the child’s weight or height. 

Is it better to book tours before I arrive?

We recommend booking popular tours in advance, particularly during the peak winter and summer seasons, as they may sell out. If you prefer to wait until you arrive—for example, to consider the weather or your other plans—you are welcome to visit the Tourist Information. Our team can help you find and book a suitable tour, subject to availability.

You can also book tours online.

Where is it best to book tours?

The prices on our website are normally the same as the prices offered by the activity provider. Booking through Visit Tromsø-Region gives you access to a broad selection of local activities in one place and assistance from the official Tourist Information. Reasons why you should book with Visit Tromsø-Region.

How can I best choose ONE activity when there are so many of them?

The first place to start when searching for tours, is to look through our categories of tours. You will then be able to check the availability during the dates you are in Tromsø. It is also possible to compare tours according to price, duration, group size, mode of transport and what is included. Narrowing it down, it will be easier to choose your tours. We have also gathered suggestions of tours depending on your way of travelling. 

How do I get to...

How do I get to the Arctic Cathedral?

You can walk across the bridge in approximately 20 minutes or take city bus 20, 24, 26 and 28 from Havnegata near Stortorget. See timetables here.

How do I get to the Arctic-Alpine Botanical Garden?

If you arrive in Tromsø on a cruise ship that has berthed at Breivika, it is a 10-minute walk to the garden by walking the underway path across the main road.

From the city centre it is recommended to take city bus 20, 21, 34 and 42. All routes can be found here. 

How do I get to the Polar Park?

The Polar Park is located in Bardu, 180km from Tromsø. 

There are 3 ways to get there: public transport, organized tours or driving your own car.

Public transport: Bus 100 (Narvik) from Tromsø Prostneset port terminal to bus stop Skogstad. We recommend taking the first bus from Tromsø. Duration is 3 hours by bus and a 3 km walk from the bus stop to the Polar Park.

By car: Follow road E8 and E6. The trip takes about 2 hours and 40 minutes (184 km).

How do I get to the Stone Age carvings at Skavberg on Kvaløya?

Take district bus 420 from Tromsø Prostneset port terminal and get off at bus stop Rya. Duration approximately 45 minutes. Weekdays only. Tickets are bought on the bus (cash only) and operating times can be found here. 

How do I get to Håkøya, the place where the battleship Tirpitz sank?

Take bus 420 (weekdays only) from Tromsø Prostneset port terminal. Stop at Eidjordneset and walk over the bridge to the island. Take a right and walk for approximately 40 minutes to get to the Tirpitz memorial. 

It is also possible to take bus 42 from Bankgata to Eidkjosen. It is approximately one hour’s walk from Eidkjosen to the memorial on Håkøya. Or from Eidkjosen take bus 421 to Håkoya. See bus operating hours here. 

Taxi prices will range from NOK 600 one way. NB taxi prices vary according to the time of day. Check the price with the driver or company before you go. Read more here. 

How do I get to Coastal Voyage?

Hurtigruten and Havila berth at Tromsø Prostneset port terminal. To board the ships, passengers and visitors enter the port terminal on the second floor. The car entrance is on the ground floor on the right side of the port terminal.

How do I get to Ersfjorden?

You can go to Ersfjorden by taking bus 425 from the city centre, or by taking bus 42 from Bankgata to Eidkjosen and then switch to bus 425 since it departs more often from Eidkjosen than from Tromsø city centre. See bus operating hours here.

How do I get to Senja?

You can either go to Senja by car or public transport. Read more about Senja and how to get there here. 

How do I get to Sommarøy?

You can reach Sommarøy with public transport or car.  Read more about Sommarøy and driving tips here.

How do I get to Nordkapp?

Nordkapp can be reached by bus, car, plane or with Hurtigruten and Havila. Read more on the travel options here.