Products through our Citybreak licence

Here you will find information about how products offered through Visit Tromsø-Region’s Citybreak licence should be submitted and updated. This applies to iTicket products, products connected to Citybreak via Zaui, and non-bookable products.

As an activity provider, you are responsible for ensuring that your product information is accurate and up to date, and for informing us of any changes that affect products displayed or sold through our channels.

Questions about new products and product updates should be sent to [email protected].

Important deadlines

We have two annual deadlines for seasonal updates:

• Winter products: 15 April

• Summer products: 15 September

We process updates for the winter season in the second half of April and updates for the summer season in the second half of September. Please submit all changes by the relevant deadline.

Products that are to be published during the summer season must be submitted no later than 10 June. Due to reduced staffing during the summer holiday period, we cannot guarantee publication before August for products submitted after this date.

Updating existing products for a new season

How you update your products depends on which system they are managed in.

Products managed through iTicket

All partners with an iTicket account through Visit Tromsø-Region should have received a step-by-step guide on how to use iTicket. Please contact us if you need a new copy.

When preparing existing products for a new season:

• Update existing calendars with departures for the new season.

• Check that dates, departure times, duration and capacity are correct.

• Update existing price lists with new dates and prices.

• Select “Approve all” under “Approve changes” in iTicket.

• Email us once the updates are complete so that we can check the products and carry out test bookings.

• Let us know which products will not continue next season so that we can remove them from our channels.

• For any other changes to existing products, complete the update form at the bottom of this page. New images can be uploaded via a link in the form or sent to us by email.

If you would like Visit Tromsø-Region to carry out the seasonal update for you, please submit a completed update form with all relevant information.

Complete product update form

Products connected through Zaui

To make your products available for a new season:

• Open availability in Zaui.

• Update your prices.

• Check that the products and availability are connected to Visit Tromsø-Region’s Citybreak channel.

• Submit one completed Zaui update form for each product you would like to make available.

• Include the VAT breakdown for each price category in the form.

Opening new tour periods in Citybreak is not enough. Availability must also be opened for Visit Tromsø-Region’s channel in Zaui before the product can be booked.

If you need technical support with Zaui, please contact Zaui directly.

Complete Zaui product update form

Non-bookable product presentations

Review your product listing before each new season.

If there are changes to the product description, contact details, opening periods, meeting points or other practical information, please complete the relevant update form. Any new images can be submitted at the same time.

Complete non-bookable product update form

Product descriptions and images

Product descriptions must be submitted in both Norwegian and English.

The descriptions should preferably be adapted to our website rather than being identical to the content on your own website. This provides guests with more relevant content and helps reduce unnecessary duplication across websites.

Each product should have three to five different images:

• Each image should be 1200 × 800 pixels and approximately 300 KB or less.

• Do not submit collages or images containing logos, text or other graphic elements.

• Let us know if the images should appear in a specific order.

• Provide the photographer’s name if the image requires a photo credit.

We cannot publish a product until all required information and images have been provided and our guidelines have been followed.

Read more about our guidelines for images and text here.

After the updates have been published

Once the updates have been published, we will send you the product links by email so that you can check them.

When you receive the links, please:

• Check that descriptions, practical information, prices and images are correct in both Norwegian and English.

• Check that all products you want to display or sell are visible and available to book.

• Let us know if anything is missing or needs to be corrected.

Visit Tromsø-Region accepts no financial liability for errors resulting from changes we have not been informed about, or for errors that are not reported after you have checked your products.

New product?

Submit new products as early as possible, particularly ahead of busy periods. Products submitted during periods of high demand may take longer to process.

Before submitting a new product, please familiarise yourself with our guidelines for product descriptions and images. We cannot publish a product until all required information and images have been provided and our guidelines have been followed.

One product form must be completed for each new product.

New iTicket product

• Complete the form for new iTicket products.

• Images can be added via a link in the form or sent to us by email.

Complete new iTicket product form

New Zaui product

• Complete the form for new products that will be connected through Zaui.

• Images can be added via a link in the form or sent to us by email.

• Connect the product to Visit Tromsø-Region’s Citybreak channel in Zaui.

Complete new Zaui product form

New non-bookable product presentation

• Complete the form for a new product listing without booking functionality and submit it together with three to five images.

Complete new non-bookable product form