Products through your own Citybreak licence

Do you manage your products in iTicket through your own Citybreak licence or the licence of another destination company? Here you will find information about how to update your products and make them available through Visit Tromsø-Region’s channels.

You are responsible for ensuring that your product setup and information in Citybreak are accurate and up to date. If you need technical support, please contact Citybreak customer service directly.

All product-related enquiries to Visit Tromsø-Region should be sent to [email protected].

Important deadlines

We have two annual deadlines for seasonal updates:

• Winter products: 15 April

• Summer products: 15 September

We process updates for the winter season in the second half of April and updates for the summer season in the second half of September. Please submit any changes by the relevant deadline.

Products that are to be published during the summer season must be submitted no later than 10 June. Due to reduced staffing during the summer holiday period, we cannot guarantee publication before August for products submitted after this date.

Updating existing products for a new season

When preparing your products for a new season:

• Update existing price lists with prices and periods for the new season.

• Add new calendar events.

• Check that each product is connected to the correct calendar.

• Select “Approve all” under “Approve changes” in iTicket.

• Synchronise the updates with the Visit Tromsø-Region channel.

• Let us know when the updates are complete so that we can check the products and carry out test bookings.

• Let us know which products will not continue next season so that we can remove them from our channels.

Whenever possible, update existing price lists and calendars rather than creating new ones. New price lists or calendars may require us to set up parts of the product again. This takes additional time and may increase the cost of the update.

Changes to prices, calendar events and images are transferred automatically when an existing product is synchronised with the Visit Tromsø-Region channel.

For other changes to existing products, you must complete the product update form.

This includes changes to:

• Product descriptions

• Departure times

• Meeting points

• Duration

• What is included

• Other practical information

Product descriptions and images

Product descriptions must be submitted in both Norwegian and English.

Product descriptions should be adapted to our website and should not be identical to the content on your own website. This gives guests more relevant information and helps reduce unnecessary duplication across websites.

Product descriptions that do not follow our guidelines may be edited or returned to you for revision.

Get to know more about our guidelines for images and text.

Images from iTicket are transferred automatically when the product is synchronised with the Visit Tromsø-Region channel. Please note that subsequent synchronisations may add new images, but they will not remove images that have already been transferred to our system.

Each product should have three to five images::

• Each image should be 1200 × 800 pixels and approximately 300 KB or less.

• Do not submit collages or images containing logos, text or other graphic elements.

• Let us know if the images should appear in a specific order.

• Provide the photographer’s name if a photo credit is required.

We cannot publish the product until all required information and images have been provided and our guidelines have been followed.

Fill out the product update form

After the updates have been published

Once the updates have been published, we will email you links to the products so that you can check them.

When you receive the links, please:

• Check that descriptions, practical information, prices and images are correct in both Norwegian and English.

• Check that all products you want to display or sell are visible and available to book.

• Let us know if anything is missing or needs to be corrected.

Visit Tromsø-Region accepts no financial liability for errors resulting from changes we have not been informed about, or for errors that are not reported after you have checked your products.

New product?

Submit new products as early as possible, particularly ahead of busy periods. Products submitted during periods of high demand may take longer to process.

Before submitting a new product, please familiarise yourself with our guidelines for product descriptions and images. We cannot publish the product until all required information and images have been provided and our guidelines have been followed.

A separate product form must be completed for each new product.

• Complete the form for new products.

• Include all relevant product information in both Norwegian and English.

• Images are transferred from iTicket when the product is synchronised with the Visit Tromsø-Region channel. Any additional images can be added through a link in the form or sent to us by email.

• Connect and synchronise the product with the Visit Tromsø-Region channel.

• Let us know if your company holds an environmental certification.

Once the product has been published, we will send you a link by email so that you can check it.

Fill out the form for new products