Products through our Citybreak licence

This page explains how to submit and update products managed through Visit Tromsø-Region’s Citybreak licence. The information applies to products managed through an iTicket account provided by Visit Tromsø-Region, products connected to Citybreak through Zaui and non-bookable product presentations.

As a tour provider, you are responsible for ensuring that your product information is accurate and up to date. You must inform us of any changes affecting products displayed or sold through our channels.

Send all product updates, new products and related questions to [email protected].

Mark these dates in your calendar

We have two annual deadlines for seasonal updates:

• Winter products: 15 April
• Summer products: 15 September

We process winter updates during the second half of April and summer updates during the second half of September. Submit your changes by the relevant deadline.

Products you want published during the summer season must be submitted by 10 June at the latest. Due to reduced staffing during the summer holiday period, we cannot guarantee publication before August for products submitted after this date.

Preparing existing products for a new season

The update process depends on how your products are managed.

Products managed through iTicket

All partners with an iTicket account through Visit Tromsø-Region should have received a step-by-step guide explaining how to use iTicket. Contact us if you need a new copy.

If your product descriptions and other practical information remain unchanged:

• Update the existing calendars with events for the new season.
• Check that the dates, departure times, duration and capacity are correct.
• Update the existing price lists with the new dates and prices.
• Select Approve all under Approve changes in iTicket.
• Email us when the updates are complete so that we can check the products and make test bookings.
• Inform us which products will not continue next season so that we can remove them from our channels.

Send changes to descriptions or practical information by email. Any new images may also be included in the same email.

If you want Visit Tromsø-Region to complete the seasonal update for you, submit the simplified seasonal update form with all relevant information.

Products connected through Zaui

To make your products available for a new season:

• Open availability in Zaui.
• Update the prices.
• Ensure that the products and availability are connected to the Visit Tromsø-Region Citybreak channel.
• Submit a separate seasonal update form for each product you want to make available.
• Important that you provide the VAT breakdown for every price category in the form.

Opening new tour periods in Citybreak will not make the products bookable unless the corresponding availability has also been opened towards our channel in Zaui.

You are responsible for contacting Zaui directly if you need technical support with its system.

Non-bookable product presentations

Review your product presentation before each new season. If changes are required, complete the relevant update form and send it to us with any new images.

You must inform us of changes to descriptions, contact details, opening periods, meeting points or other practical information.

Product descriptions and images

Product information must be submitted in both Norwegian and English.

We recommend providing descriptions adapted for our website instead of submitting exactly the same text used on your own website. Unique descriptions may help prevent the two pages from competing in search results.

Product descriptions submitted to us will be adapted to our format and may be amended in accordance with our guidelines.

Each product must have three to five unique images:

• Ensure that each image is 1200 × 800 pixels and approximately 300 KB or less.
• Do not submit collages or images containing logos, text or other clearly visible edits.
• Inform us whether the images should appear in a specific order.
• Provide the photographer’s name if a photo credit is required.

Products that are missing required information or images, or that do not comply with our guidelines, will not be published until the issues have been resolved.

After the updates have been published

Once the updates have been published, we will email you the product links for review.

It is important that you:

• Check that all descriptions, practical information, prices and images are correct in both Norwegian and English.
• Make sure that every product you want to display or sell is visible and available to book.
• Let us know if anything is missing or needs to be corrected.

Visit Tromsø-Region accepts no financial liability for errors resulting from changes that have not been communicated to us or that are not reported after you have reviewed the products.

New products?

Please submit new products as early as possible, particularly before busy periods. Products submitted during periods of high demand may take longer to process.

Before submitting a new product, familiarise yourself with our guidelines for product descriptions and images. Products that do not comply with these guidelines will not be published until the issues have been resolved.

A separate product form is required for each new product.

New iTicket product

Complete the form for new iTicket products.
Product descriptions must be in both Norwegian and English.
Submit the completed form with three to five images to us by email.

New Zaui product

• Complete the form for new products connected through Zaui.
• Product descriptions must be bothn in Norwegian and English.
• Submit the completed form with three to five images.
• Provide the VAT breakdown for each price category.
• Connect the product to the Visit Tromsø-Region Citybreak channel in Zaui.

New non-bookable product presentation

• Complete the form for a new non-bookable product presentation and submit it with three to five images.